Returns & refunds
100% product guarantee — we stand behind what we sell.
Our commitment
Biro Sales Inc. does business under the name Biro Labels. If you are not satisfied with a product due to defect, shipping damage, or our error, contact us — we will work with you to make it right, including repair, replacement, or refund as appropriate under this policy.
How to start a return
- Email rholliday@birosalesinc.com or call (216) 651-2933 with your order number and a brief description of the issue.
- We may request photos (e.g. damaged packaging or labels) to speed up resolution.
- Do not return merchandise until we confirm return instructions, unless we tell otherwise.
Timeframe
Placeholder: Please contact us within 30 days of delivery for product or shipping issues so we can investigate while details are fresh. We may make exceptions when reasonable — document your actual standard with counsel.
Refunds
Approved refunds are typically issued to the original payment method. Timing depends on your bank or card issuer. If you paid through a third-party processor, their rules may apply.
Return shipping
Placeholder: If a return is required due to our error or a defective product, we will generally provide a prepaid return label or otherwise cover reasonable return shipping. For change-of-mind returns (if you offer them), clarify who pays return shipping — many merchants require the customer to pay return postage unless required otherwise by law.
Pricing
All prices on this website are shown in U.S. dollars (USD) per product unless noted.
Mailing address
Biro Sales Inc.
Biro Labels
4307 Detroit Avenue, Cleveland, OH 44113